50% of returned electronics work as designed

Discovered on GUUUI.com: a Dutch research reveils that 50% of all returned electronic devices claimed to be malfunctioning, is not due to a malfunction, but to bad usability. According to Den Ouden most of the flaws found their origin in the first phase of the design process: product definition.

Tags: productontwerp, projectaanpak

This entry was posted on Tuesday, June 27th, 2006 at 11:11 pm and is filed under Usability. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.